[Gina]

Clearly and error has been made and from everything I can see, including emails with the folks at TSD they are on top of the problem, reacted quickly and in a responsible manner, and will have a far more secure way of protecting information.

I cannot speak for Tom on this issue, but I am very confident based on how they have dealt with this problem we will not have any breaches of security.

[Gina]

We had 2 manual breaches (not hacked). We have contacted both of those people, purchased them a rapid identity theft breach policy to protect them for the next year. Both of them are satisfied with the response we had concerning the breach. Billy and his wife were amazing at working through this with us. We have offered to cover any costs for them changing banks as well.

However, because of these breach we have changed our procedures here. No confidential information will be accepted or shared by email in the future.

We are working with a gentleman from the provost community to put into place a new system with tighter security for accepting applications. We cannot tell you how badly we feel that this happened and hope that you will understand that we are working to make sure this never happens again.

If you would like to talk further Joy or I would be happy to talk to you personally. We have been truly humbled by the community’s understanding of this situation and everyone willingness to work with us.

Thank you Gina

[Gina]

Hi guys, I think I’m missing something. I entered my VIN info that was accepted and went to the sign up sheet. The sign up sheet does not allow me to enter information from my iPhone or Mac computer. I didn’t see anything about downloading it to desktop with an address to mail or email the form? If it’s there it’s not obvious.

I got the feeling from your posts that you did all this on line. Your guidance would be appreciated.

Harry