[Bill]

As posted Prevost has what they refer to as Level 1, Level 2 and Level 3 service and can provide you the details of each in writing and cost before the work is done. If not on their website they can send it to you as it is a printed form. They will also do less or more as you desire. I had your same concerns my first trip but everyone there seems dedicated to making your experience as could as it can be. I was coming back from business in Fort Worth before I had service and dropped in to check it out and ask a few questions and was impressed with their attitude. Since you are in Frisco I assume you would use Fort Worth. I’m in Mckinney and It’s an easy drive out 121 or 190. Rodney is the service manager, Marcelo and Jason are the service writers, Jackie manages the body shop and Rosie works the front. You can contact her to set up an account number before you arrive or they will take care of it then. Call ahead to schedule. I would not hesitate to recommend each of them. Wear them out with questions before, during and after the job. They view it as part of the service. Service on these things is expensive and the service should be top notch. I hope you find the experience as good as I did.