-
Thanks to Olympia Luxury Motorcoach
Our gratitude and respect to Olympia Luxury Motorcoach’s Austin Hicks, General Manager/Partner and Bobby Kerce, Service Manager for their time, advice, patience and help this past Saturday!
We drove our Coach to a very nice campsite in Southern CA along with another Prevost owner couple/friends. Unfortunately, once on our pad we had an issue establishing Shore power from the camp site’s post into our Coach. Although the Control Panel showed Port Shore Power from our cable, the new Magnum 12V Pure Sine Inverters were not Float charging? Our lighting worked but, was being powered directly off the Inverters and not Shore power. And, we were unable to get any of the Cruisair SMX II panels to work at all. We texted Austin and Bobby for help or suggestions. And, in typical fashion – we heard right back, even though it was the weekend! Bobby texted some ideas but, when nothing changed – even starting the generator to see if it might assist the park’s incoming voltage to help bring the Inverters into CHG mode. Bobby then called us directly to discuss what options we could discuss with the park’s management/electrician. Thank you always, Bobby!
Austin called us almost immediately afterward and spent nearly 45-minutes brainstorming ideas, having us verify and retry different scenarios between the park’s post 50 Amp outlet, our Hughes Autoformer 50 Amp Surge Protector, our Shore power cable, the Shore Power Breaker and the Control Panel/Inverters. Ultimately, it appears that we wiggled when we should have jiggled to ensure proper Ground connectivity with the power post (camp will look into replacing with a newer/tighter connecting outlet)…and, wallah we had incoming Shore power!
The real point I’m trying to make…is that even though it had been since mid-June when we closed on our purchase of a 19-year old Prevost (XLII Liberty Lady Classic non-slide) – certainly not one of Olympia’s most expensive or profitable Coaches…Austin and Bobby have continued to sacrifice their personal time to continue to help us; and support us through our fire hose learning curve challenges – despite our also being half a country away!
This is why we tell all friends and acquaintances who are considering purchasing a pre-owned Prevost (of any Conversion or year) to seriously give Olympia Luxury Motorcoach a call. Our own experience is that no one does as thorough a Pre-Delivery Inspection, Zeroing-out a Coach and Post-Delivery follow up/support! It is also why we will be taking our Coach back to Olympia for annual Level III service. We could not ask for a more reliable, Midwest work ethic and just generally wholesome/decent technical and mechanically knowledgeable staff to keep us Safely on the road and enjoying this beautiful Prevost Motorcoach! They have become great friends and family we chose for our Home.
Thank you, Austin, et al., -
2 Replies
-
Hello Greg – always nice hearing of competence and great service. Glad the issue was resolved. Take care!
-
Refreshing to hear businesses out there are still providing service after the sale with a true interest in customer care & satisfaction.
I have had a couple of problems caused by Prevost Winter Garden, FL where they have stepped up to the plate and resolved the issues at their time and expense costing them days of work and thousands of $.
Mistakes happen, it’s how they are handled that counts.
Chuck
Log in to reply.