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Prevost Gold Pass and United Engines
While driving on the recent trip from Houston to South Bend, Indiana and return … the engine overheated to an extent I was uncomfortable. …I called Prevost Gold Pass on Labor Day at about 2 pm… within three minutes. they had a tech from United Engine on the phone from Little Rock, Ark where as we were approaching the city… he said he would come help me then at $330 per hour on the holiday or would see me first thing next morning at regular rates…
We went from Hot Springs to Little Rock (40 miles) next morning…got right in and left by 2 p m…
United Engines was fantastic… Tim Miler worked and corrected the fan as it sits in the radiator cowling… the a/c compressor had a broken bracket… they repaired it and the coach ran cooler than I have ever seen…
The whole system of Prevost Golden Pass and their recommendations worked so well..
Pres
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5 Replies
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Great to hear a success story, seems lately it’s been other than good…
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I looked at the Prevost Gold Pass web site after seeing your great expeience. Looks like its only during the first five years of the life of the coach. How do you get Prevost Gold Pass on an older coach?
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Dick…
I have never had an issue with the age…..
When I call, I tell them the exact age and give them the exact last eight numbers of the VIN. They have always been more than helpful.
An auto operator answers and you select the category. Then, a person answers and asks what the issue is with the engine or a tech from Prevost comes on line and the process is underway. They ask the nature of the problem and then ask your location. Mine was overheating and I was North of Little Rock… The Prevost Pass tech will not render the opinion… he will defer to the tech he brings on line generally…
What Prevost Gold is doing is looking up an “on call” specialist they have pre-cleared… hopefully in the area… if not in the area, he could be from anywhere… I generally have asked where he is located and thank him for his time…
The tech from Prevost was superb and stated three times that if we lost contact, he would not give up getting back in touch with me. At all times, I expressed appreciation for the support… as we all would do.
This is the fourth time I have called them. He did look up the coach in his computer records and told me exactly which coach it was… its’ configuration, etc.
I know this goes without saying again but I have always been very careful about my demeanor when discussing the situation…once I got a rather contankerous fellow but he worked through the situation…I have always wanted them to know how very important their assistance is to me at the time…
If the service is needed, I would have the information available and give it to them before they ask…
1. Your name and contact phone number
2. The Prevost VIN and type of engine or series…
3. The primary issue and your location
4. The request for assistance
Hope this helps.
Pres
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It does, thanks!
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The First 5 years, service and parts are free, after 5 years, Prevost Gold Pass locate an approved service provider for you at Prevost negotiated rates, per Prevo Customer Service, 9/15/15
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