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Pilot / Flying J
For years I fueled at Pilot / Flying J. They were not only convenient, they had various programs available for discounts and to turn on the fuel pump.
It also was nice to support a local business because Pilot is based in Knoxville and the truck stop closest to my home was a good place to unhook the toad and fill up before driving the 3 miles to put the bus in the garage. Then the news paper splashed in big headlines about the FBI and IRS raid. For a while I kind of ignored the amount of information associated with the news articles but one day I was inspired to read the 120 page FBI affidavit supporting the request for a search warrant.
I have not fueled any of my vehicles at Pilot since. Every business needs to make money. Pilot included. But reading the affidavit made me sick when I saw how the upper management of Pilot (caught on tape) thought of its customers are “stupid”. The attitude of Pilot towards the people that provide their profits is sickening to read and it appears to go all the way to the top levels. Here is the affidavit, and I can assure you that if you read it you are not likely to want to spend your fuel dollars at a Pilot anytime soon. Also is an article that goes into some detail about the probe, and if you want to see the scope of how Pilot has been systematically stealing from its customers scroll down to the bottom and look at the documents the Knoxville News-Sentinel has made available.
http://www.knoxnews.com/news/2013/aug/03/experts-criminal-case-against-pilot-executives/
http://www.documentcloud.org/documents/687037-affadavit.html
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2 Replies
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Jon,
Unfortunately Pilot does not have a corner on that market, that management behaviour is everywhere and rampant!
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Having a lousy attitude about customers does in fact seem rampant, stealing rebates they are entitled to less so. The total known rebate fraud (theft) is north of $35,000,000.
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