[Archived]

have never had problem with one on one answer from their team but this may let their team reach more people with same Question. And solution! Hope they will be patient and let site develope. Bob.

[Archived]

Bob, Tom and I can assure you and all members Prevost values its customers and potential customers. They take their responsibility to their customers seriously and this may also be a great place to make suggestions also.

I can kick this off because I have a question I m sure many of us have thought about.

Is there any way owners can access seminars or information about their coach such as something ranging from the equivalent of an owner’s manual or even a webinar that explains in owner’s terms the operation of the coach, an over view of the systems, pre-trip inspections, how to establish a maintenance program (either via Prevost or an independent shop), how to access and interpret the information on line (ranging from diagrams to manuals to service bulletins) and finally the best way(s) to access assistance when needed.

I know that is a mouthful, but a program designed to educate an owner about his coach (or the spouse) would help a lot of owners.

Jim and Chris recently did a seminar on coach operation at a recent rally and the feedback was excellent. Unfortunately time was limited so the focus was limited as well. Prevost has excellent training for the commercial operators, and my question relates to training or seminars (webinars?) for the non-commercial operators.

[Robert]

This is going to be a great tool for folks to get answers directly from Prevost. It will take time to fine tune the process on this forum, but Prevost is leading the way for interaction between the manucaturer and customer and we are dedicated to make this happen.

[Davy]

To Prevost paint experts:

I’m really disappointed that the clear coating on my 1998
coach (W2312) apparently did not bond properly to the base coat under it.
Bubbles appeared in the roof clearcoat just shortly before it began coming off
in big sheets and finally blew away completely, leaving only the white base
coat. No, the coach paint has never been pressure washed. The clearcoat on the
lower bay door panels went next, leaving only the edges remaining. Now all the
clearcoat on the coach is peeling. It really makes my expensive coach look
terrible. I’ve been told the adhesion between coats of paint is time critical
and failures are usually associated with the application process rather
than the paint itself.

Repainting is a very expensive process that I would hate to
think must be repeated every ten to fourteen years throughout the life of the
coach. My coach will never enjoy the luxury of enclosed parking. If I fail to
keep it waxed, I would anticipate the paint might become dull or faded, but how
do I keep the clearcoat from bubbling up and separating altogether? I realize,
of course, that rock chips require special care, but what about non-rock chip
areas? Must I resort to a polyurethane paint system like Dupont Imron that does not require a
clearcoat?

Does Prevost Car ever work directly with a coach owner on an
individual basis, assume some responsibility for a paint failure and share in
the cost of restoring a coach’s finish to the excellent level of craftsmanship the company is famous for?

Respectfully,

Ron Walker

623-640-1626

[Archived]

Be patient regarding an answer on Ron’s post from Prevost.

As many of you know the big Tampa RV show is now going on and the Prevost representatives who are going to be answering the questions here are at the show and are likely going to be there all weekend. I believe Tom has or will send an email alerting them to the post, but they may not have access to their computers or they may be working the show.

[Lee]

Ron,

The process for painting a shell is made to give the correct amount of time for the process to be done correctly. The warranty on the entire shell is two years and we have some ability to “goodwill” items after that. But the limit is 5 years from the first sale. If the issue you are seeing came within that period we could look at it and see if we could help. But the shell is now 14 years old and there is nothing that we can do to help with repairs.

All the paint processes require steps to make certain that it is done correctly. Whether you use a base coat/clear coat process (Standox) or a one step process (Imron) the paint job done should hold up but would not be warrantied forever by any paint manufacturer.

[Rodger]

The clear coat peeling began well after the warranty period. I understand that nothing lasts forever. Thank you for your reply. I’ll make every effort to keep fresh wax on the next paint job and hope that helps.

[AL]

Ron,

Your not alone, the clear coat on the rear cap of my coach is also peeling as well. When I was looking for a used coach I ran across one of the same year that was doing the same. I have also seen a few coaches for sale from this era that have been advertised as being repainted. The one fellow that I talked to said he had the same issue early on and that Prevost had taken care of it.

I wonder how many more are out there??

[Bob]

I think it’s pretty common as I to have seen many in that vintage with the top peeling. I like the Ceramic roof coating and that would be one solution for some with roof peeling. Of course the only option for the top cap’s problem would be repainting. Garaging the bus sure has an impact on this, non of the 90’s vintage buses I have had that were garaged have this problem.

[Keith]

Perhaps Prevost can address this, but I suspect exposure to the sun over the long term is the cause of most paint problems.

My coach is 16 years old and except for some peeling along the bottom of the paint scheme on the side (minor) my finish is holding up very well. I have no evidence of issues with the clear coat on the roof. But my coach has likely spent its life indoors when it was not being used. I know automobile finishes are perhaps more tightly controlled in terms of quality than almost any finish available yet I still see relatively new cars with hood and roof paint problems, and almost never on the sides suggesting the sun beats our finishes to death.