[David]

Brian,

Thank you for your interest. Needless to say at this point I am at witts end. I have had some great input from the fellas on this website so we should be able to find a cure. I will give you a call Wednesday.

Thanks,

Bill Sage

[Ronald]

Chris,

Thanks for the advice. I will be contacting them tomorrow. Hopefully this will be the end of it!

Bill Sage

[Archived]

Hi Ken,

What you describe rings a bell with me. Sounds highly likely that there is a carbon build up.

I have chased a lot of rabbits this one might be the one.

Thanks,

Bill

[Larry]

Jon….you are right. Lots of hypothesis (SP) but no answers. I do belive we are getting close. I would like to get this resolved before we head out to Florida.

Thanks,

Bill

[Dan]

Sounds good! I was reading earlier where you were referencing that you travel between Bentonville and Florida. Are you in Bentonville now? Springfield is two hours from Bentonville. So if we can put a plan together tomorrow over the phone we can scheule your service during your trip if you like.

When you call tomorrow you can either ask for myself or Danny.

[Kim]

I hope you guys with an EGR engine are reading this post. If you do you can probably save yourself

$20,000!

Brian from American Fleet reached out to me with my turbo problem having been unsolved.

Here WAS the problem: After coasting or coming to a stop the turbo would not kick in..

I had been to 6 different Detroit Diesel shops and spent over $20,000. Almost every part was replaced.

You can read about it the previous posts. My turbo problem wasn’t something they see very often but it should be in their training. American Fleet Inc. in Springfield is a great place to take your problems to. They have

a nice clean shop and the personnel are very sharp. They have rebuilt over 10,000 Detroit Diesels so they

know them inside out.

But even with that my problem was’t a cakewalk. However after replacing the Turbo Compressor Outlet

Temperature Senso (TCO) and the EGR Temperature Sensor the problem went away !!!! So, if this had been

done by the first shop I went to, or the second I could have saved twenty plus grand! I suppose just these

temp sensors and 1 hour labor would have solved the issue of “no turbo boost”. Hats off to the guys at

American Fleet. I know were I am going when I need engine support!

[Dick]

Bill I’m glad your problem has been resolved and It’s great for all of
us to know that American Fleet has experienced people that understands
and can use the diagnostic software. I don’t understand how so many
techs at the other dealers could not use the features of the diagnostic
software to find the problem.

Ken

[Fred]

American Fleet needs to be the go-to shop for engine problems. If nothing else proves the value of dealing with them this thread is a clear indication.

Brian and the folks at American Fleet have just demonstrated that regardless of the distance serious consideration should be given to get problems solved by them. The cost of time and money on just this one problem far exceeded what it would have cost if the coach had been taken to American Fleet in the first place.

Bill now needs to go about to recover money needlessly spent by “remove and replace” mechanics that clearly were in over their head.

[Archived]

Jon wrote: “Bill now needs to go about to recover money needlessly spent by “remove and replace” mechanics that clearly were in over their head.”

What are the odds of that happening?

If Bill had taken his coach to a single shop and they had removed and replaced to the tune of $20,000 I could see that happening. But I think he went to two or three shops. One would think that by the time you’d get to the second or third shop you’d find a mechanic or shop foreman or service writer or service manager who could have gotten to the bottom of the problem and corrected it without spending what …. 20x or 40x what the actual cost should have been.

I would have given Detroit Diesel’s network of service providers MUCH more credit than this. MUCH more credit.

[Dave]

I get a little stubborn when morons take my money. If nothing else I would irritate the shops that “stole” the money to the point where I would make it clear some compensation was expected.

I agree with Dick that recovery of the money may be difficult but anything returned would be better than nothing.

[Roger]

Is Prevost corporate reading this?

More importantly is Detroit Diesel corporate reading this?

I realize that Prevost is now owned by Volvo and they are putting engines in the Prevost coaches, but situations like this are extremely poor reflections on both Prevost and Detroit Diesel, regardless of the age of the coach or motor.

[Roger]

I would check back with the shop owners that I paid for a service, that turned out to be less than what I paid if I felt this way. If they and I could not come to a reasonable resolution for both parties I woul then present the shop or shops involved who I felt were less than capable of performing the work I paid them for.

The GREAT thing this group provides is the ability of creating a STRONG Community of knowledge of reputable and CAPABLE service providers.

And the WARNING Ability of those that are or might be suspect.

PRIME EXAMPLE. East Tennesee Luxury Coach. I have yet to see ANY Negative about that CREW. Parliament Seems to be another.

Thankfully it it looks like there might be an Engine Knowledge Base that will prove to fill the void I have seen on here recently.

The visability created on this forum is unsuassed at creating value to people whom need service and PROVIDERS who fill that need.

just look at at the patient member that could benefit from Peters “old” coach as he gets into his next one.

but Peter has never said “THIS IS MY LAST COACH” Who is it that says that ??

[Archived]

Did Paul just trash me?:)

[Mike]

I think “trash” is a relative term. If the shoe fits, by all means wear it (with pride and your head held high).

[Tom]

We have had informal conversations with owners over the last several years about service providers, advertisers, censorship, and in general support for our coaches.

We not only allow, we encourage members to speak their mind when it comes to reporting on the quality of service and support or work done on our coaches. It is the only way we are all going to learn who we can trust our coaches to, where we can expect good quality service, or conversely where we should have some concerns.

Our advertisers are important to all of us. Apart from the fact they are solely responsible for providing the means to keep this site going (and buying Tom and I some diesel fuel), they support us in the operation of our coaches. Our advertisers cover the gamut. They convert our coaches, they repair our coaches, they redo the interiors and provide upgrades to the systems, and they specialize. We are not Consumer Reports and we do not evaluate all our advertisers, but we do rely on feedback from owners like our members so we try to be very careful when we solicit advertisers. Right now I am pleased to say the feedback we have gotten across the board supports our advertisers as a group.

This thread is a sad tale with a happy ending and I hope everyone benefits from the feedback we have gotten from this incident. We are very happy that the ending to this saga was from one of our advertisers and their excellent work. Please keep reporting your experiences because it helps us all when we have needs.