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Engine cooling fan clutch
I had a problem with my engine cooling fan clutch not going into the high mode and had it replaced at the Prevost Car facility in Wintergarden, Florida on the way to Naples last year and as of right now it has between 1500 and 2000 miles on it and not quite a year since the installation.
I just today got the recall letter on the cooling fan clutches sold by Prevost Car during that time period and mine is one of the part numbers listed. I can’t see the serial number to positively identify it. While looking for the serial number I moved the fan blades and found the clutch to be to be obviously dragging. The blades can be moved but the fan does not spin free. I would advise anyone that may be affected to check it closely.
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5 Replies
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And now for the rest of the story.
I called the Prevost Car facility and talked to Dave in Service about the letter, the new clutch being in that group and what I had found by attempting to spin the fan. We talked a couple of times about a solution and I told him that if he was agreeable that I would stop by Wintergarden on the way to Naples and let them take a look. He said to give him a little while to do some checking. He called me back a short time later and said to just sit tight here at home and that Jason Greenway, the Prevost Mobile Service Tech out of Atlanta (100 miles South), would be here at 10:30am this (Monday) morning. At 10:30 sharp This morning Jason rolled in. After just a minute of looking he determined the clutch did have a problem and proceeded to change it. He finished up and was gone by about 2:00pm. He partially disassembled the old clutch and determined that an internal part had been installed backwards during assembly by the manufacturer.
And now for the bottom line. Would anyone like to hazard a guess as to what the cost was for this kind of first class service? The answer is not one red cent.
In the times we live in today, I think that this kind of customer service and attention to a problem that was not the fault of Prevost Car, but that of a vendor, is absolutely phenomenal! I just wish that they made sports cars and pick-up trucks. I can’t help but wonder if there are other manufacturers of motor coaches out there of this caliber. I have my doubts.
My sincere thanks to Dave, Mike and Jason.
John
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Wow, John! Pretty incredible on Prevost’s part…especially considering how badly the coach business has been financially impacted these past eight months!
Makes us even more excited to be getting our coach in another month, or so. This is a standard of Excellence that seems nostalgic – yet, Prevost keeps it current!
Looking forward to seeing you both soon at PL!
Thank you for the “great news” story. 🙂
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John,
Jason was the same mobile tech that helped me when mine broke outside Atlanta. I haven’t yet checked to see if mine is affected but it’s on my list before our next trip. I was thinking about running out to Nashville and having some other work done while I was there.
Glad to hear it all worked out for you.
Bill
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Please point me to where I can see the time period, numbers and types affected. Were new fan clutches for XLs part of the bunch?
Davy
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I’m on the road now and don’t have my copy of the letter, but it came from Prevost. I suspect that there is a copy of it here on the website somewhere. The clutches in question were in a batch that were used as replacements about a year ago I think.
2000 Featherlite H3-45
2024 Jeep Grand Cherokee
Leesburg, FL
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