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EMAIL ADDRESSES
If you have registered and have not received an acknowledgment or your password, let us know. We have finally chased down a problem that lies with some email providers such as Hotmail or Gmail. They have security protocols in place and our admin email address which is used to send passwords gets blocked.
Our web guru is communicating with those email providers and we anticipate a resolution but until those email providers resolve their own issue we get mail returned as undeliverable.
As you can imagine that creates a problem since if we can’t reach you by email, we cannot ask you to contact your email provider to correct the problem. Our temporary solution is to forward the undeliverable mail via one of our other email accounts which we have been doing.
In the meantime we will continue to stay on top of this issue until it gets resolved so if you think you got emails that were ignored, or did not get a response, send us an email, and if possible an alternate email we can use to contact you.
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4 Replies
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Hotmail and Msn are the problem addresses for the most part. Gmail and Yahoo work fine as well as most other addresses.
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Tom;
Has something changed in the system recently? I now have to log in to read the discussions.
Michael
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Michael,
As a guest you only see the topics, but have to login as a member to go beyond that.
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There is a reason why we asked our web guy to require a log in to view the forum. Our numbers have grown to the point where our forum has become an extremely complete and valuable resource for information due to the vast amount of posts that have been made over our almost three years. We want our members to have access, but we no longer feel compelled to share it with non-members. Both Tom and I never anticipated the numbers we are dealing with. When we started we were naive in thinking we could supplement all the various Prevost groups and the large number of members they have with a little effort each day.
That little effort has grown to where we both have a lot of site related emails, we are working behind the scenes dealing with the details related to keeping the site working, and we both get a lot of phone calls associated with the site. All of that is OK, but from my perspective what is not OK is when non-members who choose to lurk, but not post because they aren’t registered or logged in start sending emails and phoning to ask questions off line. Through our Admin mail or emails sent to our personal email addresses or via phone calls we get asked questions about posts, buses for sale, or advice on how to compare their plastic coach to a Prevost, often the type of questions best asked on the forum.
We understand there are some questions that do not belong on a public forum, especially when the questions are asked in the context of last minute negotiations regarding a coach, or when asking about a specific issue relating to an advertiser. The number of those types of emails has been proportional to the number of members. When we were 300 members those communications were rare. When we approach 5 times that number of members they are not so rare. So from my perspective I want to limit those communications to members only. The reason is simple. When we seek advertisers to help compensate us so we can pay our web guy and other expenses we rely on numbers to justify an advertiser to support us or to provide our members with benefits. The more registered members, the more attractive our site is to advertisers
There is no barrier to registering or logging in. I log in every single time I am on the site and it takes two clicks. The system remembers me.
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