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Does anyone have a contact at Michelin?
First I spent an hour on the phone signing up for the Advantage
Program. Following I called my installer and spent another hour or so
determining the balance method, alignment specs, wheel polishing options, etc.
Only then do I f find out that Michelin has over 600 XZE 12R 22.5’s on indefinite
back order. I then called Michelin RV support to see if a manufacturing date
has been set or another tire may serve my purpose. The support was less than
stellar to say the least. I was told that I can call back every 4 weeks to see
if any show up in inventory. Also “Lacrisa’s” knowledge of the
product was only marginally better than my Bernese Mountain dog’s.So my question is this. Does anyone have a contact to get a
straight answer from Michelin?Thanks
Bill III
2005 XL Thompson Coach
Rarely tow anything behind us.
Sold: 1993 Liberty that we loved for 12 years. -
4 Replies
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Start with Prevost. Seriously, if they know their customers are pissed they have the horsepower to help.
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A and E Tire ( our local Michelin dealer who participates Advantage Program) in Commerce City Co has a dozen XZE 12R’s, five 315 Energy’s, and two 365’s. They recently had eight 365’s several weeks ago
If this helps their number is 303-308-6900 Truk, you should have stopped to visit.
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Talking to Michelin is like talking to the government.
C’Bus – You have point, things are not good out here in the eastern Michelin land, getting a straight answer is a joke. The problem is we almost have to wait for the 315’s to surface again, shipping them from say CO just doesn’t make any sense. I even hooked up with the wholesaler that handles tires for one of the converters and no joy.
Makes you want to shift brands….
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I did shift brands on my previous coach and was very happy with the ride and how well they seemed to be holding up. They were Double Coin, made in Shanghai, and as it turns out they were half the price of Michelin at the time.
I found out that the company that made them was half owned by Michelin.
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