-
Beware- 365 Tread Separation
-
If enough people have this problem(including truckers) and you find an attorney to make a class action suit. Some a class action attorneys will take the case on a contingency basis.
-
With all due respect there is no benefit to us in pursuing a class action suit. First, cooperation from Michelin or Prevost goes out the window. I fail to see how we benefit if our only supplier of 365 tires plants its feet as a defendent and stops making tires to mitigate its exposure, or it stops providing warranty consideration in anticipation of a settlement or court decision. Then there is the practical matter of the time it takes for a large complex lawsuit to work through the judicial system.
Michelin is aware of the problem. We are hoping to see two actions. First is to make sure any of us with a problem are compensated under the terms of the warranty, and second we want Michelin to investigate and identify the problem and to fix it, making replacement tires quickly available.
The last thing I want to see is for this entire issue to get so blown out of proportion as to have a recall and to take coaches out of service until tires without the problem become available.
-
Don’t forget: To the best of our knowledge, no separation has actually resulted in a tire failure.
-
It appears this problem is more so on the Motorhome side of Prevost. With all the Entertainers and Star coaches, if they were having tread separation they would be screaming.
So the fact that they are running weekly and lots of miles, could it be the lack of use on the Motorhome side that is contributing to tire failure?
-
Thought about as an issue as well. That’s a lot of weight sitting on the tires and moving every once in a while and the others keep there’s a turning.
-
The following is not the resolution, but is important in moving forward to come up with a resolution.
Pat Meisenholder, Product Technical Manager of Michelin Tire has asked the following:
“Please encourage anyone with Michelin tire questions to contact our Consumer Care directly. Our phone number is 1-888-622-2306. We want to ensure all of our customers’ concerns are promptly addressed.”
Everyone and anyone that has had a problem should contact Michelin at the phone number above so Michelin can begin to understand the scope of the problem and also to try to address your concerns such as possible financial consideration. If you do not call you lose the opportunity to possibly have your concerns addressed and we all lose out by not allowing Michelin to see the entire scope of this issue.
-
Called the customer care number Jon provided to report the two separate 365 tread issues I’ve had in the last two years. Without being too critical, it seemed like a total waste of time. There was no interest in seeing any pictures, date codes on tires, or any other circumstances of my problems with the 365. Good luck to anyone else seeking any satisfaction.
-
Pat Meisenholder of Michelin has asked for contact information from anyone who has had an issue with the 365 tires. She has asked for email and phone numbers. I sent her a copy of Les’ post above and I think she wants to communicate directly with all of you.
Send me an email with your email address and phone number and I will forward it to her.
I want everyone who has had an issue to respond. You now have Michelin’s attention and if I do not get this information from you you might not have the opportunity to express yourself directly to Michelin. This issue is not over but we now seem to have a good start.
-
how do we send you an email? Geo.
-
Click on my user name.
If you want to include anything else in your email, such as age of tire, circumstances relating to finding the separation or failure include that if you want.
1999 XLV X-6872, liberty #440 -
Come on guys………..send me those emails or stop complaining that Michelin won’t help or support you. They are reaching out to us and very much want to help.
Consistent with that I have been communicating with Pat Meisenholder who has provided a very good technical explanation about this problem and how we as drivers can contribute greatly to its prevention. I am awaiting her permission to cut and paste what she has expressed in an email.
The short version is that the separation can be caused by certain driving practices and one of the conditions contributing was mentioned above by Jerry on 8/1. Slow or no speed sharp turns of the steering wheel contributes to the problem so it seems our sharp turns getting into campgrounds or campsites might help create the issue. It certainly makes sense to make sure we are rolling as we turn the wheels, and to the extent possible avoid full sharp turns on unforgiving hard surfaces like concrete.
At our seminar Michelin will be represented and we can have the needed discussion about this.
But please folks, if you have ever had a 365 with the type of failure we are describing send me you phone number in an email. I think Michelin wants to personally speak to every one of you, not only for customer support purposes, but to gather information about the problem.
-
Interesting read ! Continental recalls Conti Coach HA3 coach tires.
https://www.moderntiredealer.com/news/730339/continental-recalls-3-917-conti-coach-ha3-tires
-
Ok Jon,
You have all my details on the two 365 tread separations. Let me know if more detail is useful.
-
You would think Michelin would just replace if tires were in the time frame of warranty and have a handle on the situation if this many tires are having the same problem. No questions asked and pay for any damages occurred on coach. Sounds like the Ford Diesel fiasco with the 6 and 6.4’s. I didn’t get much help with them either. I quit buying Ford Diesels.
-
The tires were designed in conjunction with Prevost and I am sure both companies worked very hard to create a product that would be ideal for the application which is to handle the axle weights that were at or exceeding the limits of the 315 tires.
In another life I was responsible for product design so I can say for sure that it is very difficult to have the perfect product right off the bat. What makes this situation difficult to cope with is individual failures don’t cause any alerts, but because of Prevost Community we are now able to pull these failures together so now Michelin can begin to see a pattern that they can address. If they didn’t know there was a problem they couldn’t address it. Now they know and now they are addressing it.
Please continue to send me emails with contact information. Tom is posting this request to POG and Facebook sites so we hope our efforts can result in a solution to the problem that is acceptable to everyone affected.
I will repeat some suggestions to help prevent the types of failures we are seeing. Try to never turn the steering wheel to the extremes when the tires are sitting still or rolling very slowly on a hard surface such as concrete. I know that is easier to say than to do, especially in some RV parks but the steer tires especially are subjected to extreme side loads when the steering wheel is turned all the way and then the coach is starting to move. Also, avoid rolling over uneven lane changes or surfaces such as pulling onto a highway shoulder when the pavement is at a different height from the shoulder surface..
Michelin will have a representative at our October seminar in Vonore and this topic will be a part of the presentation.
Log in to reply.