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Another thing I love about Prevosts
I’m here at Prevost Ft Worth getting some service done including OTR AC service. I had it serviced a year ago, so when the technician found it was low on R-134, there was obviously a leak in the system. He found the leak, and needed to replace a part that bolts on to the AC compressor. The good thing was he went to the parts room, and they had the part in stock, which he installed promptly. Last year, in the initial inspection of the coach, they found the main radiator leaked, so it needed to be replaced. Again, they had the radiator in stock. Our friends, who needed to replace the radiator in their 2005 SOB coach, had to have the radiator custom made at a higher cost and with a month delay in the replacement. We also had difficulty finding expertise in fixing some issues on our last coach, and I suspect many owners of production coaches will have difficulty finding expertise and parts for their older coaches, with some brands getting shuffled from one company after another. I just have a much higher level of confidence that I can still find parts and expertise 10 or 15 years from now than I would have if we had bought a regular production coach. We spent a ton of money on this coach, but we just love it!
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8 Replies
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I have a friend with a conventional RV that has had issues since he bought it. I would not go into any description of what he has had to put up with trying to get repairs because nobody would believe me.
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Yes, I’ve discovered over the past 15-months and traveling to 19 States, there is service for our Bus’, although out West it’s a little more spread out, but DD and Allison are everywhere.
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a friend bought a brand new $$$$ high end mainstream rv. We live in delaware – they took it to the mid west at least three time just to have work done at the factory. When I told them I was in the market for a Prevost they immediately said – you’ll be better off than us. We have friends with a Prevost and their trips are for the sake of traveling the country. Ours are for getting our rig fixed.
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Mike, your friends ONLY issue is they bought a brand new one…New = at least a year getting bugs worked out. The higher end the more complex, the more complex the more issues. It is what it is. I betcha a Brand New Prevost will have it’s issues to deal with as well.There is NO imune structure with this much technology and systems, both mechanical and electrical regardless of the type or MFG.
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Brett,
You make a good point. Neverttheless, I have a lot more faith in the maintainability of an older (define older as you wish!) Prevost compared to any other production coach, as far as the chassis is concerned. Once you start talking converter issues, you may end up with similar issues as production coaches. One of the reasons we went for a Marathon besides the proximity to our home base, was that they are still in business, and seem to be doing well. -
Brett, you may be correct however my observation of this problem with initial quality and repairs is that Prevost and the converters who service both new and used coaches is they do not drag out the pain. Problems are identified, repaired and Prevost owners can head down the road without much delay.
When my friend with his motor home needed repairs it went on for so long what did not get done the first season he was in FL, was resumed the second season in FL. It was not that anyone was working on the coach continuously, but that work was done in bits and pieces, with a tech working for an hour or two and then finding parts were needed. When parts came in work was resumed. I don’t recall my friend ever saying a tech was assigned to fix things and that he stayed until stuff got fixed. Instead the repairs were done an hour or two or three at a time and then the tech went elsewhere.
I think the attitude Prevost conversion techs have is to get the job done and get the coach back on the road and that probably comes from also having to deal with seated coaches which always need fast turnaround.
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We Prevo owners have a service network and safety net that is light years ahead of those for plastic. Geo.
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More than one observation:
1. A nice, brand new 45′ plastic motorhome is round numbers $1 million. For $1 million I would think one could get a relatively late model Prevost from a converter or very reputable dealer. I would also think that the converter selling one of their own conversions used for $1 million would stand behind it. Plus by the time the coach was a few years old the original converter would have fallen all over itself to make the coach right.
So given that, why would someone buy a $1 million new plastic motorhome when for a $1 million they could get a really nice pre-owned Prevost motor coach? Obsession with a “new coach”? Lack of Prevost knowledge? Desire to continue to work with the same plastic builder they’ve had for their previous one or two or three brand new motorhomes to eventually get it right? Haven’t found the Prevost Community website and forum yet?
2. A previous poster mentioned that Detroit Diesel and Allison are all over. This is a very, very important point. Additionally there are factory Prevost service centers scattered across the country. Then in a pinch there are numerous seated coach operators running Prevosts that can be used when there is a problem. The fact that we ALL use the same basic chassis from the same manufacturer provides us with tons of synergism when it comes to repain and maintenance. We can’t forget we’re riding on the coattails of what … a hundred thousand seated coaches and tens of thousands of entertainer coaches.
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