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After 4 years we don’t need you anymore
RED BAY, Ala. — Tiffin Motorhomes has advised RV owners of a change to its factory service policy that prohibits work on motorhomes older than four years, RV Daily Report has learned.
In an email to RV owners, Tiffin advised owners of changes being made for factory service effective April 3. The new policy indicates that service is available on “eligible coaches” on a first-come, first-served basis from 7 a.m. to 7 p.m. each day the center is open.
The service staff will assess needed repairs and coaches as follows:
- Regular service will be performed only on Tiffin motorhomes that are within four years of the original purchase date.
- Any Tiffin motorhome may go through express bay service that require repair by two service technicians working a maximum of three hours.
- If repairs exceed three hours, the staff will prioritize repairs for the first express bay visit, then owners can bring the unit back 60 days later to have additional work done.
After 3 hrs your done with repair and must wait 60 days to finish but after 4 years, your just out of luck.
I have been in RV’ing about 17 years but have never seen anything like this before. What a shame !
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32 Replies
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Al,
That sure seems like a Poor decision on Tiffin’s part. What if it takes 1.5 Hrs to Evaluate and Diagnose and 4 Hrs to Fix ? SORRY , Thats over the 3 Hr Alloted Time , You will have to Schedule 60 Days Out ! They are going to have a High turn over rate in the Service manager Dept ? Also The 4 Year Mark, Will hurt SALES (HELLO ) and the prices of the used Models over 4 Yrs will likely Plumett ?
Not Fair to their Customers At All !Safe Travels,
Rocky -
I have a good friend who bought a conventional high end motor home from a large FL dealer who I will call LD.
His coach when delivered had a myriad of issues and he spent the entire winter at LD and they still dd not have all the needed repairs made. He accepted the lack of progress and delays as normal and to be expected.
I don’t know of any Prevost service facility that would do that to a customer.
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Sounds like Obama care for Motor homes. Oops…that was probably political. It’s my birthday. Can I have just that one?
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Sad day Indeed,
Our first motorhome was a tiffen and they had a great reputation on the service side… must be getting too big to keep up with the demand.
Bill
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My sister and her husband bought a new Allegro Bus. It is junk as far as I am concerned. They are currently at Tiffin getting it fixed. It has been at a dealer for the same thing twice and still not fixed. It had a bunch of stuff wrong with it since new.
I also have a good friend who is on his second Allegro Bus, and he has had mucho issues with both.
Compared to a Prevost conversion, it is a joke.
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Happy birthday Jerry. (Oops Jeff) NO, imho, you can’t have that one!
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Happy birthday! But……….
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Been to Red Bay & did the factory tour. So glad we went with our Prevost! It may cost more to maintain, but I’ve never heard anyone refer to it as a piece of junk.
As opposed to the guy sitting at Naples Motorcoach Resort during Clawfest, with a sign in his high-end plastic coach which read, “This coach is a lemon”!
Jeff and Lindsay
91 Marathon XL -
Jim, you didn’t get my name but I got your number. I guess that’s the reason for the rule. I need to listen to my elders. Thank you for the b-day wishes! Jeff
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my last rv was a Tiffin Allegro Bus. I literally just sold it.
Last winter I experienced a complete failure of the hvac potentially caused by a 12 volt surge. – of course the surge was caused by a leak in the roof / but not really a leak but a spot that had started the process of being saturated after card rains around the search light. This location didn’t feel soft, and because of that no one could figure it out until I took it to my rv & truck body shop. They diagnosed it, repaired it and all was good.This “surge” took its toll including the hvac control system (dual zone lp and heat pump, king dome µwave)
I found an exceptional Newmar dealer outside of Orlando to diagnose and fix the hvac issue – and during my trip home I called tiffin to request a opportunity to drop off the coach to them to find the blessed leak. (March 2016) – they told me at that time the only work I could have done at the factory would be if I could stay with the coach throughout the process. as I still work and have small kids this was obviously unexceptable. I told them I was willing to leave as long as required – so long as I could have it back in June. they said they were unable to take older coaches in that manner.
Apparently this rule has been coming for some time. Glad to own a bus now!!
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Looks like old man Tiffin’s customer service credentials aren’t being passed down to the younger Tiffen’s as they presumably take on more responsibility.
They don’t read or have chosen to ignore the forums where countless people keep on saying the only reason they buy & continue to buy Tiffin’s is because they can pick up the phone and speak to Bob anytime who usually sorts them out regardless of how old the coach is. Stuff like that is alien to bean-counter types who just see it as a huge overhead not as repeat business.
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We had a discussion yesterday when a bunch of us were sitting around in lawn chairs about why some people won’t consider a used Prevost in the price range of a new conventional RV. One big reason we all agreed was the warranty a new coach had gave the buyer a degree of comfort.
I think every RV forum sould have the Tiffin policy posted on it so all those folks that think they are covered when they get problems with their new coach can see what they are in for,
Just to add another dose of reality, when those coaches reach 4 years of age and cannot get any factory support the depreciated price should be posted also so those potential buyers can learn the amount of depreciation they have so they know the value of the trade in so they can get a new coach with that warranty.
Unless other motorhome manufacturers are heading in the same direction as Tiffin I suspect the fool that came up with this policy is going to see it reversed and his job gone.
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They may have the comfort of a one or even two year warranty, but you can bet that they will need that time to go back and forth getting all the issues they will definitely have sorted out.
I suppose there here is also the element of bragging rights because they have a ‘new’ coach.
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Checked the source of the “new” Tiffin Motorhomes service policy. The powers that are employed by Tiffin did a little back pedaling on Tiffin service.
A rather lengthy worded response actually assuring the 4 year old Tiffin is Un-worthy to factory repairs based on how Tiffin looks into there future customer base.
What has been crystal clear is the lost value of a Tiffin Motorhome after 4 years…done by Tiffin to there loyal owners.
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during my purchase of my allegro bus it was certainly brought up multiple times that at some point I should make the trek to Redbay to have the bus gone through, this seemed very standard procedure as a point of discussion for the Tiffin dealer during both the sale and delivery. Obviously as I had some problems soon after taking possession you have that peace of mind in the back of your head that the factory has your back even if the deal are you chose doesn’t seem to be able to take care of some of the items on your checklist.
I wonder how these subpar dealers will react to having to stand on their own 2 feet and try to handle any of the issues are coming down the pipe after four years old… Mine really couldn’t handle some of the simplest things when it came right down to it.
Perhaps instead of making a new four year or older policy for service at the factory they should invest in training their dealers and technicians across the country to provide exceptional support of any aged coach
Saddest part is they’re going to destroy the evangelist / drink the Kool-Aid referral system that they have in place with a lot of their very loyal customers.
Luckily for them their phone service support has always been top notch and anything I needed to know at the shortest amount of time was described to me in detail from the factory guy over the phone. I hope they’re training extra guys on the phones to be prepared for the future
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