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A quick brag on the guys at Marathon Grand Prarie
I normally do a fair amount of my own coach improvement work, but a spinal fusion (L5/S1) 6 weeks ago put an end to that for awhile. I had a list of things I needed to get done to my new-to-me Marathon H3-45, so……I scheduled an appointment with the guys at Marathon Grand Prairie, just outside Dallas, Tx.
I have been noticing a decline in customer service and general quality of work in most interactions I have on a daily basis; car dealerships, retail outlets restaurants, etc. NOT SO with Marathon Grand Prairie! I arrived the night before my appointment and found ample parking and hook-up’s available. The facility and grounds were clean, secure and well maintained. I was told by the service Manager (Chris Lewis) that work starts at 8:30am on Monday’s due to a 30 minute shift huddle meeting. Promptly at 8:30am, Chris and his Shop Foreman knocked on my door and the work began.
My worklist required about 3-4 days to complete, so my wife and I left the coach and stayed with friends in the area for a few days. I was pleasantly surprised and happy to receive an e-mail the next morning with a recap of the 1st day’s work, findings, corrective actions and remaining work to be completed. WOW! WHAT A GREAT EXPERIENCE! I received one of those every morning while my coach was there.
The work was completed with care and was of high quality. The staff and employees of the facility were friendly and would go out of their way to say hi. Overall, a customer service experience I havent been used to in quite some time. WAY TO GO TEAM MARATHON-GRAND PRAIRIE!
I will definitely visit them again. Thanks to the team for the pride you show in your work…….
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12 Replies
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Marshall glad to here some quality work is still available, I also am looking at fusion of L5 after our summer trip ,oh well.
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Good to hear there is quality work and service out there.
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Fujimoto,
My advice to you……do everything you can to strengthen your core and back before the surgery. It will help in your recovery. And…..stay off the opioids as long as you can before the surgery. You will be forced to take them for a few weeks after the procedure. Take them no more than 2 weeks. They are not good for you and you need to get off them as quickly as possible.
Good luck. I’m 6 weeks post-op and have turned the corner on getting back to normal.
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I am sorry for the thread drift, but after my recent back surgery I had opiods thrust on me. By refusing them it was apparent I was troubling the folks who were responsible for taking care of me. Before my hospital discharge I had to refuse to take them or get a prescription for them to three different individuals.
I’m sure they were all trying to shelter me from pain, but they did not understand the post op pain was insignificant compared to the pre op pain.
That experience made it clear to me why we have an addiction problem with opiods.
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Marshall – so glad to hear the personal good news and service good news! Their daily morning email communication should be the standard.
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Glad to hear abt the repair service quality.
Hope the post surgical recovery goes well. Remember doctors are legal drug pushers! That’s all they know to do.
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A friend of ours has the perfect answer for medical personnel pushing opioids after surgery. “I am sorry, I must decline. I am allergic to opioids. I break out in handcuffs.”
Davy
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It’s a very real problem, and one I didn’t really care about until it impacted ME! I’ve been told by some medical folks that this all started with an Obama era change in how hospitals were “graded”. Their metrics are things like management of patients heart rate, resp rate, blood pressure, etc. “Perceived pain level” was added as a metric back then, thus the easy way out was to prescribe one of the best pain killers out there. Unfortunately, horrid side effects. This has apparently all been unwound, but the use continues as a habit. Enough of my rant. I hope this gets solved one day……..
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Unfortunately blaming Obama (2008-2016) is wrong. “Pain” as the fifth vital sign was adopted by the JCAHO JCAHO in 1996. As has been reported this occurred due to a pre-meditated push by the drug companies campaign to cure the epidemic of untreated pain. Many truly immoral physicians were bought off and helped brew this disaster. Those physicians truly are “pushers.” Look at the number of questionable “pain clinics” there are all over the country and you can see the extent of the problem. It was and is criminal and has created one of the top medical disasters of our time – all in the name of greed.
As a physician educated over 35 years ago I was taught you do everything possible to NOT give narcotics to patients. I went to medical school at Pitt. There was a pitcher for the Pirates named “Doc Medich” who became an orthopedic surgeon and had his license suspended for narcotic use that started during his professional baseball career. He would come every year and discuss how narcotic treatment ruined his career and much of his life. His message: Don’t ruin people’s lives!
Unfortunately too few people have John’s view of pain. I have been sworn at and threatened when I have refused to give narcotics out like candy. Too many in our society expect everything to be pain free and easy. Blame goes far and wide from drug companies, administrations of both parties who bow to the lobbyists, some in the medical profession that too often put greed ahead of morality and too many in our society looking for the quick fix (no pun intended).
The cure will take generations I am afraid. It truly is a national tragedy. I’ll get off the soap box as I’m way off topic.
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Since we were talking about the Grand Prairie facility, let me tell you my experience. I went there to speak to service manager about working on the dreaded Cruisairs. He asked what coach- I told him a Liberty. He said “you want to buy a Marathon”? I said no, I heard you work on Cruisairs. He again suggested I buy a Marathon. I guess if I wanted a bloody Marathon, I would have bought one. I gave up and left. Treating someone like a bad step-child does not say much for their professionalism.
My Liberty is now for sale.
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As long as this has drifted into addictive behavior I will insult almost everyone here.
I’ll be those of you with smart phones cannot put it away for a week.
I have no idea how I manage to live in a society that literally has a dependence on a device that has apps for everything.
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