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A big plug for Parliament
We decided to take the coach into town for New Year’s Eve. There is a lot going on in St. Pete and First Night is always fun to attend. Fortunately, there are several large parking lots in the downtown area. One of them is, sort of, behind the Vinoy and on the waterfront. We arrived around noon time and parked the coach, occupying multiple car spaces. Not a problem. There were probably another 50-60 available at that time.
So we go about celebrating, walk into town for dinner, walk around town looking at all the fun stuff and eventually, we stood near the seawall, with a glass of champagne in hand for a midnight toast and to watch the fireworks.
So, what has all this to do with Parliament? Nothing, really. That part happens on the next day. New Year’s Day or January 1, 2015.
The following morning, the temps were still on the chilly side. I switched on the Aqua-Hot to warm up the water for a hot shower.
About 30 minutes later, I had a loud boom and all the power went down. Nothing at all worked in the house. No lights, no water pump, no shades, no nothing.
The Outback inverter control panel displayed a low battery warning – 7.6 volts!
I checked in all the places I know of to verify power. Switched breakers on and off as well as battey circuit on/off. switches. I found that one of them had lost its turning knob and it looked like it had melted off.
Well, no power.
So, in desperation, I called the only guy I know who would probably answer his cellphone on a holiday. Rick May.
He did answer the phone. I explained my problem as best as I could. We talked twice more while he went about trying to get service information.
About 2 hous later, there was a knock on the door. Rick May standing outside.
While he went about diagnosing the issue for about 30 minutes, all of a sudden, another chap arrived! Ben Cummings.
The problem turned out this battery on/off switch with the melted off knob. It must have been undersized for the amps it is handling and the inside of the switch was all burnt up.
Rick and Ben applied a “bandage” and power was restored to the bus.
So, here is a big THANK YOU to Rick May and Ben Cummings to come to my rescue on a holiday. You guys rock!
Thank you!
Ronald
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8 Replies
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Those two guys in particular have shown time and again that they will go the extra mile. We not only consider them the best in the biz, but friends as well. Looking forward to next week !
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Boy, that’s service with a smile. Hat’s off and I don’t even own a Parliament Coach.
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For all our friends and members that own another brand of coach I hope you all realize we who own a Prevost not only have a great product, but if you have read the posts on here you will also understand we have folks like Rick and Ben who go out of their way, on their own time to help us when we are in trouble.
So if you are thinking about buying a Prevost here is another reason.
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Those two guys are the best and will never let you down.
We at PC value their work and dedication to helping folks.
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Glen, very few of us own Parliaments, but an awful lot of us use Parliament(prev. Coach/Worx) for service, repair and up-dates. We use no one but Prevo, Parliament and Jeff Rowe.
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Yes exactly what Geo said…
Without Rick & Ben we would have been lost when we bought our Vantare… having never met us at the time and with “incredible” patience walked me through many problems…. I didn’t know my hand from my foot… I would love to know how many times they rolled their eyes and said “what a dumb woman” !! I will be forever grateful to them !
Knowing sincere folks like these is what makes owning your coach a pleasant experience.
Many thanks to Rick & Ben for helping all of us the way you do and a Happy New Year too !!
Cheers, Diane
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Good to know George. It’s nice to know you have folks in the area that will take care of you when we are on the rode. Once again, Hat’s Off!
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We are looking forward to our Wednesday visit at the Parliament open house.
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