[Michael]

Mike and George;

Thank you for your replies.

I am currently at Prevost – Ft. Worth. The bus has been here for almost two weeks now.

Here is what they told me would solve my problem and if I approved or disapproved the repair –

• Driver side wheel seal leaking – APPROVED
• Replace tag shocks – APPROVED
• Generator service – APPROVED
• Level 3 Service – APPROVED
• 2 red rear marker lights out – APPROVED, HOWEVER THEY DID NOTHING, telling me they could not match my marker lights with LEDs. My marker lights are ALL LED.
• Air system service – APPROVED
• Replace engine air compressor – APPROVED
• Fuel leak near Webasto preheater – APPROVED, however, I told them to just cap off the leak
<strike>• Replace upper control arms</strike> – NOT APPROVED
•<strike> Replace lower control arms</strike> – NOT APPROVED

I drove up to Prevost – Ft. Worth Tuesday, July 8th and spent the night so I could be ready for my 6am APPOINTMENT. After spending Tuesday night at Prevost Ft Worth and getting up at 5:30am for my 6am APPOINTMENT, it was 6 HOURS, close to NOON, before anyone came out to the bus to help me.

• 6:00AM – I spoke to the Lot Walker and he said, we’ll send someone right out to you.

• 8:10AM – I called my Service Writer and he said, we’ll send someone right out to you.

• 9:15AM – I called and my Service Writer was in a “Meeting”. The Front Desk said they will ask the Lead. He told the Front Desk to tell me, we’ll send someone right out to you.

10:15AM – I called my Service Writer and he said, we’ll send someone right out to you.

• 11:55 AM – A Tech finally wondered to my coach and took my bus in for inspection after I described the parking brake / loosing air pressure problem.

• 1:30PM – I was told I needed a new D/S drive axle inner wheel seal, the brakes had over heated, and the engine compressor had failed, etc.

• 2:00PM – I was told it would be Friday before all repairs would be complete and I could not stay in the bus

• 2:30PM – I was told in would be Monday, July 14th before all repairs would be complete and I could not stay in the bus. I had my son in Dallas drive me three hours home.

• Monday, July 14th – I was told it would be Tuesday or possibly Wednesday, July 16th before all repairs would be complete. I told Prevost I would drive up and sleep in the coach Wednesday night.

• Wednesday, July 16th – I arrived at Prevost at 7pm and they were still working on the bus

They continued working on my bus until Friday, July 18th, finishing at 3pm as they were closing.

I try to leave the next morning, Saturday, I press on the Service brakes to stop twice, once at the Exit Gate and once in front of their office and brake pressures drop from 115psi to 77psi & 72psi. Parking Brake light come on.

I am still at Prevost – Ft. Worth for the same problem I brought the bus in for repair to begin with.

I have driven this bus 272,000 miles and been a Prevost – Ft. Worth customer for around 25 years. My brake air pressure would only drop a few psi when the service brakes were applied. A drop of 20psi is unacceptable and dangerous.

Prevost – Ft. Worth drove my bus 11 miles and had the engine running for over 6 hours while my bus was in their possession. How could they miss this drop in air pressure ? They told me my problem had been repaired and were letting me drive the bus home in this dangerous condition.

While everyone has been very polite and professional to me, the lack of progress, the time to solve and repair my service request is appalling. It used to be much better here.

The Air Service is supposed to check for air leaks, check service brakes system, check park brake system among other items. Did they actually check the brakes since that is why I brought my bus in to begin with. I caught the problem after just stopping twice.

I am still here for the same problem that brought me here to begin with.

• What is going on with my parking brake and what is allowing me to lose all that air pressure so quickly ?

MICHAEL POWER – 1998 Prevost XL-40 Country Coach Conversion, Original Owner